Last Updated: April 2026
Introduction
BWJ Designs respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how BWJ Designs (the “Site”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your Personal Information when you visit our website at https://www.bwjdesigns.com, make a purchase, or interact with our services.
By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you have questions about this policy, please contact us at support@bwjdesigns.com.
1. Information We Collect
When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any information about an identifiable individual as “Personal Information”.
Device Information
- Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: Shared with our website service provider and analytics tools including Google Analytics.
- Personal Information collected: Version of web browser, IP address, time zone, cookie information, pages or products you view, search terms, and how you interact with the Site.
Order Information
- Purpose of collection: To provide products and services to you, fulfill our contract with you, process your payment, arrange for shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising relating to our products or services.
- Source of collection: Collected directly from you at the time of purchase.
- Disclosure for a business purpose: Shared with our payment processors, production partners, and shipping carriers as necessary to fulfill your order.
- Personal Information collected: Name, billing address, shipping address, payment information including credit card details processed securely through our payment processors, email address, and phone number.
Custom Order Information
- Purpose of collection: To create and fulfill your personalized or custom order.
- Source of collection: Collected directly from you when submitting your custom order details.
- Disclosure for a business purpose: Shared with our production partners only as necessary to fulfill your order.
- Personal Information collected: Custom design details, preferences, images, text, names, dates, and any other personalization information you provide.
Customer Support Information
- Purpose of collection: To provide customer support and resolve any issues related to your order or account.
- Source of collection: Collected directly from you when you contact us.
- Disclosure for a business purpose: Shared with our email service provider to facilitate communications.
- Personal Information collected: Name, email address, order number, and any information you provide when contacting us.
Marketing and Email List Information
- Purpose of collection: To send you promotional emails, product updates, new releases, and marketing communications if you have opted in.
- Source of collection: Collected when you sign up through our contact form, at checkout when you opt in, or through other sign-up opportunities on our Site.
- Disclosure for a business purpose: Shared with our email service provider to manage and send email communications.
- Personal Information collected: Name and email address.
2. Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children under the age of 16. If you are the parent or guardian of a child and believe your child has provided us with Personal Information, please contact us at support@bwjdesigns.com to request deletion of that information.
3. How We Use Your Information
We use your Personal Information to provide our services to you, which includes:
- Processing and fulfilling your orders including standard, custom, made to order, and digital products
- Processing payments securely through our payment processors
- Arranging shipping and delivery of your orders through our shipping carriers
- Sending order confirmations, invoices, tracking information, and order updates
- Communicating with you about your order or account
- Providing customer support and resolving disputes
- Screening orders for potential risk or fraud
- Improving our website and services
- Sending promotional emails and product updates if you have opted in
- Complying with applicable laws and regulations
4. Sharing Your Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. We do not sell your Personal Information to third parties. The following categories of service providers may receive your information only as necessary to perform their specific function:
- Payment Processors: We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Afterpay, and Klarna. In person payments are accepted via Cash and Square. These payment processors handle your payment information securely and in accordance with their own privacy policies. We do not store your full payment card details on our systems.
- Production Partners: We work with production partners to fulfill certain orders. Your order details and personalization information are shared with our production partners only as necessary to create and fulfill your order.
- Shipping Carriers: We share your name and shipping address with our shipping carriers to deliver your order.
- Email Service Provider: We use an email service provider to manage our email list and send communications. Your name and email address are shared with our email service provider if you have opted in to receive communications from us.
- Website Service Provider: Our website is powered by a website service provider that may collect certain technical information about your visit as part of hosting and maintaining our Site.
- Analytics: We use Google Analytics to help us understand how our customers use the Site. Google Analytics may collect information about your use of the Site including pages visited, time spent, and interactions. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
- Legal Requirements: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
5. Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information at https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
- We use Facebook Pixel to track interactions with our website and to serve targeted advertisements on Facebook and Instagram. Information about your use of the Site, your purchases, and your interaction with our ads may be shared with Meta. You can manage your Facebook ad preferences at https://www.facebook.com/settings/?tab=ads.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies.
You can opt out of targeted advertising by visiting:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Digital Advertising Alliance opt-out portal: https://optout.aboutads.info/
6. Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences such as login and region selection. This means you do not have to re-enter this information each time you return to the site or browse from one page to another.
We use the following types of cookies on our Site:
- Strictly Necessary Cookies: These cookies are required for the operation of our website including shopping cart functionality, checkout, and account access.
- Analytics Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve the way our website works. We use Google Analytics for this purpose.
- Marketing Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We use Facebook Pixel for this purpose.
- Functional Cookies: These cookies allow our website to remember choices you make such as your language or region and provide enhanced features.
You can control and manage cookies in various ways through your browser settings. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s Tools or Preferences menu. For more information on how to manage cookies visit www.allaboutcookies.org.
Please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the Behavioural Advertising section above.
7. Do Not Track
Please note that because there is no consistent industry understanding of how to respond to Do Not Track signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
8. Data Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. For more information on your right to request deletion of your data, please see the Your Rights section below.
9. Data Protection
We implement reasonable security measures to protect your Personal Information from unauthorized access, use, or disclosure. Your payment information is processed securely by our payment processors and we do not store your full payment card details on our systems. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
10. Your Rights
Depending on your location, you may have certain rights regarding your Personal Information. These may include:
- The right to access the Personal Information we hold about you
- The right to request correction of inaccurate Personal Information
- The right to request deletion of your Personal Information
- The right to opt out of marketing communications at any time by clicking the unsubscribe link in any email we send or by contacting us at support@bwjdesigns.com
- The right to data portability
- The right to object to processing of your Personal Information
To exercise any of these rights please contact us at support@bwjdesigns.com. We will respond to your request within a reasonable timeframe.
11. California Residents – CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights please contact us at support@bwjdesigns.com. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the email address above.
We do not sell your Personal Information as defined by the California Consumer Privacy Act of 2018.
12. Third-Party Links
Our website may contain links to third-party websites. Some links may be affiliate links, which means we may earn a commission if you purchase through these links. We will clearly identify affiliate links when they are used. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content from any third-party websites.
13. Business Transfers
If BWJ Designs is acquired by or merged with another company, your Personal Information may be transferred to the new owners as part of that transaction. We will notify you before your Personal Information is transferred and becomes subject to a different privacy policy.
14. Automated Decision Making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our payment processors may use limited automated decision-making to prevent fraud. This does not have a legal or otherwise significant effect on you.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a notice on our website and updating the Last Updated date at the top of this document. We may also notify you by email to the address associated with your account. Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.
16. Complaints
If you have questions or concerns about how we handle your Personal Information or would like to make a complaint, please contact us at support@bwjdesigns.com. We strive to respond to all inquiries within 2 to 3 business days.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority in your jurisdiction.
17. Governing Law
This Privacy Policy and any disputes arising out of or relating to it shall be governed by and construed in accordance with the laws of the State of Maryland, United States, without regard to its conflict of law provisions.
18. Contact Us
If you have any questions about this Privacy Policy, your Personal Information, or your rights, please contact us at:
Email: support@bwjdesigns.com
Website: https://www.bwjdesigns.com
We strive to respond to all privacy-related inquiries within 2 to 3 business days.
BWJ Designs is committed to protecting your privacy and handling your information with care and integrity.
Faith. Family. Forever.
BWJ Designs LLC | support@bwjdesigns.com | bwjdesigns.com