Last Updated: April 2026
IMPORTANT NOTICE: This is the standard Refund and Returns Policy for BWJ Designs. Please note that individual product listings may contain specific refund, return, or exchange terms that differ from this standard policy. In such cases, the terms stated in the individual product listing will apply. This policy serves as the baseline for all transactions where no specific product listing terms are noted.
Our Commitment
At BWJ Designs, every order is created with care, quality, and intentionality. We are committed to delivering products that meet the highest standards of craftsmanship and customer satisfaction. Please read this policy carefully and in its entirety before placing your order. By completing a purchase with BWJ Designs, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.
1. Final Sale Items (Non-Refundable)
The following items are FINAL SALE and NON-REFUNDABLE under any circumstance. No exceptions will be made regardless of the reason for the return request:
- Custom and personalized products
- Made to order products
- Collection items and bundles
- Digital products and downloads
By placing an order for any of the above items, you acknowledge and agree that the sale is final and that no refund, exchange, or store credit will be issued. This policy exists because these items are created specifically for you and cannot be restocked or resold.
2. Pre-Made and Standard Products
Pre-made and standard inventory items may be eligible for return or exchange under the following conditions:
- Return or exchange request must be submitted within 3 days of confirmed delivery
- Item must be in its original condition, unopened and unused
- Item must be in its original packaging
- Customer is responsible for all return shipping costs
- All returns require prior written authorization from BWJ Designs before any item is sent back
- Unauthorized returns will not be accepted and will be returned to the sender at their expense
Restocking Fee: All approved refunds on pre-made and standard products are subject to a 40% restocking, processing, and handling fee deducted from the refund amount.
Refund Processing: Approved refunds are processed within 5 business days after receipt and inspection of the returned item. Refunds are issued to the original form of payment. Please allow up to 14 additional business days for your bank or financial institution to reflect the refund.
3. Manufacturing Errors
If any item, regardless of product type, arrives with a confirmed manufacturing error, BWJ Designs will work to make it right. A manufacturing error is defined as a defect that occurred during the production process that is not the result of customer-submitted errors, low resolution images, incorrect information provided by the customer, or the natural characteristics of handmade goods.
To report a manufacturing error:
- Contact us at support@bwjdesigns.com within 48 hours of confirmed delivery
- Include your order number in the subject line
- Provide clear, well-lit photographs showing the error
- Include a written description of the issue
Upon review and confirmation of a manufacturing error, BWJ Designs will arrange a replacement of the exact same item. Replacements are subject to production and processing times. Refunds will not be issued in place of a replacement for manufacturing errors.
Handmade Items: Please note that slight variations in color, texture, finish, and appearance on handmade items are NOT considered manufacturing errors. These variations are a natural and expected characteristic of handmade artisan goods and are not grounds for a return, exchange, replacement, or refund. This is clearly disclosed at the time of purchase.
4. Damaged Items
All BWJ Designs orders ship with insurance coverage. If your item arrives damaged due to shipping or handling:
- Contact us immediately upon delivery at support@bwjdesigns.com
- Do not discard any packaging materials as they may be required for the insurance claim
- Provide your order number and clear photographs showing the damage to both the item and the packaging
- BWJ Designs will file an insurance claim with the shipping carrier on your behalf
- A replacement will be arranged upon approval of the insurance claim
Claims submitted after 48 hours of confirmed delivery or without photographic evidence of both the item and packaging damage may not be eligible for a replacement through the insurance claim process.
5. What We Are Not Responsible For
BWJ Designs is not responsible for the following and these circumstances do not qualify for a refund, exchange, or replacement:
- Typographical errors, spelling mistakes, incorrect names, dates, or details submitted by the customer. We produce exactly what is submitted to us.
- Poor print or product quality resulting from images submitted below the required 300 DPI minimum resolution
- Color variations between how colors appear on your screen and the final printed or produced product due to monitor settings, screen calibration, or display differences
- Orders shipped to an incorrect or incomplete address provided by the customer at checkout
- Natural variations in color, texture, and finish that are characteristic of handmade products
- Damage or deterioration resulting from failure to follow the provided care and use instructions
- Lost, stolen, or undelivered packages where the tracking confirms the package was delivered to the address provided
- Delays caused by shipping carriers, weather, peak seasons, or circumstances beyond our control
6. Cancellation Policy
Orders may be canceled within 24 hours of placement by contacting us at support@bwjdesigns.com. Cancellations requested after 24 hours will not be accepted. Once production has begun on any item, the order cannot be canceled under any circumstance. Please refer to the full Cancellation Policy in our Terms of Service for complete details.
7. How to Request a Return or Report an Issue
All return requests, manufacturing error reports, and damage claims must be submitted by email to support@bwjdesigns.com. Please include the following in your email:
- Your full name and order number
- The reason for your request
- Clear photographs of the item and any relevant issues
- Your preferred resolution
BWJ Designs will respond to all inquiries within 2 to 3 business days. Do not send any item back without first receiving written authorization from BWJ Designs. Unauthorized returns will not be accepted and will be returned to the sender at their expense.
8. Authorization Process
Upon receipt of your request with the required photographs and information, BWJ Designs will review and respond within 2 to 3 business days. If your return or replacement is approved, we will provide written instructions for returning the item or processing a replacement. No action should be taken until written authorization is received.
9. Contact Information
For all refund, return, replacement, or damage inquiries please contact us at:
Email: support@bwjdesigns.com
Website: https://www.bwjdesigns.com
We strive to respond to all inquiries within 2 to 3 business days. Please reference your order number in all communications.
By placing an order with BWJ Designs, you confirm that you have read, understood, and agreed to this Refund and Returns Policy.
Faith. Family. Forever.
BWJ Designs LLC | support@bwjdesigns.com | bwjdesigns.com